How did this happen? Easy- when the iPhone came out, RIM management immediately declared it wasn’t a “real” phone, since a real phone obviously has a keyboard. Like theirs. Okay, I’ll admit they had a point… for about two software versions or so. Apple turned out to be fast learners on this one. Faster than RIM management, at least.
Again, I’ll give the company a little credit: at least they tried. BlackBerries gained a new OS, with responsiveness and good 3rd-party dev support, and the option of all-touchscreen handsets if you preferred. They just didn’t learn fast enough. RIM, meet the next Palm.
Welcome to the future: be a part of it, or be past.